Shipping Policy
Last Updated: May 2026
Business Name：CYF Badminton Company
Website ： shop.cyfbadminton.com
Please read the following shipping terms and details before you place the order:
1. Delivery Scope
We provide delivery services within Hong Kong and to selected overseas destinations as specified at checkout.
Delivery availability may vary depending on the destination, product type, and shipping method selected.
2. Order Processing
Orders are normally processed within [3] business days after payment is confirmed, excluding weekends and public holidays.
Processing time may be longer during promotions, peak seasons, or when stock is unavailable.
3. In-stock Item
Most of the order are in-stock items. We will send out your in-stock item once your payment is approved by payment gateway and the receipt of our email advising the shipment is on the way.
4. Out-of-stock Item
If your order is an out-of-stock item. it will clearly be marked "Out-of-Stock" when you place the order. You are feel free to contact us via email or WhatsApp for checking the re-stock date.
5. Shipping Information
You are warrant that all the information and details you provide to us for any order is true, accurate and complete.
You are responsible for providing a complete and accurate delivery address, contact number, and recipient information.
CYF Badminton Company will not bear any risk and responsibility for any omission and errors occurred by the inadequate or incorrect information received by us.
6. Shipping method and costs
CYF Badminton Company offers WORLDWIDE Delivery (for most of the countries) by Hongkong Post EMS Service.
For local delivery, we will use SF Express as our local carrier to deliver the goods to our customer.
All parcel (international and local) is charged according to the weight of the package, destination and shipping method.
Shipping fees will be calculated and shown at checkout, unless otherwise stated.
7. Delivery
CYF Badminton Company ensure the product can reach to the customer in a safely condition and a faster time.
We ship on business days, not being a weekend or a public holiday. All accepted order will be processed within [3] working days after receipt of the payment and our order confirmation. If any of your ordered items is out of stock, we will advise you the new stock arrival date immediately.
8. Failed Delivery
If delivery fails due to customer absence, refusal to accept the parcel, or incorrect delivery details, additional charges for re-delivery or return may apply.
Any related courier charges, return shipping costs, or storage fees shall be borne by the customer.
9. Damaged, Lost or Missing Parcels
If your parcel arrives damaged, appears to be lost, or is marked as delivered but not received, please notify us as soon as possible and no later than [48] hours after delivery notice or the expected delivery date, together with your order number and clear photos of the parcel and product.
For damaged items, please keep the original packaging, shipping label, and contents intact, as these may be required for investigation or claim processing.
For lost or missing parcels, we may first contact the courier and investigate tracking records before deciding on the next steps.
Depending on the investigation outcome and applicable courier terms, we may, at our discretion, arrange a replacement, refund, or other appropriate resolution.
We are not responsible for delays, loss, or damage caused by incorrect delivery information, refusal to accept delivery, customs clearance issues, or events beyond our control.
8. Packing
CYF Badminton Company will take every effort to take care of all your order products. All items are packed in a secure packing especially rackets for your order.
9. Overseas Orders
For overseas orders, customers are responsible for all import duties, taxes, customs fees, VAT/GST, and any other charges imposed by the destination country.
Customs clearance delays are outside our control, and we are not responsible for any delay, seizure, rejection, or additional charge caused by customs authorities.
Order cancellations will not be accepted due to customs delays or the imposition of import duties and taxes.
10. Tracking
Tracking information will be provided where available after the order has been dispatched.
Tracking updates are provided by the courier and may not always be updated in real time.
11. Special Handling
Certain products, such as fragile, bulky, or customized items, may require special shipping arrangements or additional fees.
We may refuse delivery to certain addresses or regions if shipping is not available or reasonably practical.
12. Contact Us
If you have any questions about delivery, please contact us at: enquiry@cyfbadminton.com
CYF Badminton Company reserves the rights to make an changes to our Website, Terms and Conditions and Policies at any time without prior notice.