Please read the following terms and conditions:
1. In-stock Item
Most of the order are in-stock items. We will send out your in-stock item once your payment is approved by payment gateway and the receipt of our email advising the shipment is on the way.
2. Out-of-Stock Items
If your order is a out-of-stock item. it will clearly be marked "Out-of-Stock" when you place the order. You are feel free to contact us via email or WhatsApp for checking the re-stock date.
3. Shipping Information
You are warrant that all the information and details you provide to us for any order is true, accurate and complete. CYF Badminton Company will not bear any risk and responsibility for any omission and errors occurred by the inadequate or incorrect information received by us.
4. Shipping method and costs
CYF Badminton Company offers WORLDWIDE Delivery (for most of the countries) by Hongkong Post Standard International Airmail Service in the form of small packets or parcels. For rackets, we are highly recommended to choose EMS so as to enjoy a reliable, convenient and fast shipping method.
For local delivery, we will use SF Express as our local carrier to deliver the goods to our customer.
All parcel (international and local) is charged according to the weight of the package, destination and shipping method.
CYF Badminton Company ensure the product can reach to the customer in a safely condition and a faster time.
We ship on business days, not being a weekend or a public holiday. All accepted order will be processed within three working days after receipt of the payment and our order confirmation. If any of your ordered items is out of stock, we will advise you the new stock arrival date immediately.
7. Lost of Items During Postal Transit
Depending on the geographical location, an airmail parcel may take up to 2-4 weeks to arrive. If an order does not arrive after approximately one month from the date of dispatch, you may request CYF Badminton Company to contact Hongkong Post to initiate an investigation with your local Post Office. An investigation into lost mails may take a period of 3-6 months.
CYF Badminton Company will NOT be responsible for any lost in transit once we pass the parcel to the shipping carrier.
CYF Badminton Company will take every effort to take care of all your order products. All items are packed in a secure packing especially rackets for your order.
CYF Badminton Company reserves the rights to make an changes to our Website, Terms and Conditions and Policies at any time without prior notice.