1. 7-calendar-day Guarantee Return Policy
Seeking your satisfaction with your purchase and your experience with us is our goal, we offer a 7-calendar-days guarantee return policy PROVIDED:
a. the goods MUST BE either a manufacture defect or a shipping error on our part (e.g. wrong size)
b. is not a Sale item. All sale and clearance items are non-returnable and non-exchangeable.
2. Procedure to apply the Policy
a. Contact us within 7 calendar days after receipt of the defected goods by email stating order number, invoice number, invoice date, reason for return and supporting photos.
b. Upon receipt of the email, we will confirm your request. Without prior notice, no return or exchange is allowed.
c. Absence of the brand/product label, shoe box or goods that are being broken or spoiled are not acceptable
d. Shipping cost for the return goods to be borne by the customers
e. All return goods must be sent to the following address:
CYF Badminton Company, Ground Floor, No. 39 Hillwood Road, Tsimshatsui, Kowloon, Hong Kong.
After investigation, we will send you email to confirm you whether the claim is acceptable or not. The defected goods will exchange a new one for you and the shipping cost is to be borne by you. If the item is sold out, you can choose other products for replacement and pay the difference if any. All goods can exchange for one time only.
4. Cancellation / Refund
CYF will do a full refund without any charges if an item ordered are not available or wrong item sent. For any other cancellation, CYF will charge a 10% processing fee out of the total transaction amount (including shipping fee). Only 90% of your total transaction amount will be refund to you. If the goods already shipped out, shipping charges will also deduct from the refund amount.
CYF Badminton Company reserves the rights to make an changes to our Website, Terms and Conditions and Policies at any time without prior notice.